The Orthopedic and Sports Medicine Institute
Welcome to the Orthopedic and Sports Medicine Institute (OSMI). We realize you have a choice for your medical care and we are pleased you have chosen us to provide your care. Please be advised that our office houses physicians, physician’s assistants, and a physical therapy center. As long as you sign in, our receptionist will process your paperwork and get you in an exam room as quickly as possible. It is very important that you notify our receptionist of any address changes, phone number changes, or change in insurance before you are seen. The office may verify insurance coverage prior to services being rendered, however it is ultimately the patient’s responsibility to be mindful of their own insurance benefits; including any required prior referrals or authorizations. All charges will be submitted to your insurance company. Any remaining balance is the responsibility of the patient or their guardian.
Please contact your pharmacy to request medication refills. Your pharmacy will notify our office of your refill request. We require 24 hours for refill requests. Please be aware that refills received on Fridays or holidays may not be authorized until the next business day.
Please be aware if you call our office with a clinical question, our physicians and nursing staff are in clinic during the day and may not be called away from patients to speak to you. Our receptionist will get your message to our clinical staff and they will return your call as soon as possible.
NOTE: if you have recently had surgery, please notify our receptionist of any problem you are experiencing and she will immediately notify a member of our clinical staff.
Please be aware that we charge $20.00 to complete the following paperwork:
- Insurance Forms
- Third-Party Insurance (E.g. AFLAC)
- Additional Provider Dictations
We require 4-5 business days to complete any paperwork given.
No Show Policy
Please be aware there will be a $25.00 charge for any appointments that are missed, not cancelled, or rescheduled 24 hours prior to the appointment.
I have read and fully understand the above information.
We would like to thank you for entrusting us with your healthcare. We strive in providing superior, state-of-the art care to our patients. If you have any questions or comments please contact us.